Our Return Policy is based on doing whatever it takes to make you happy…. within reason.
If you’re not happy with something you purchased from our site, we’ll take it back as long as you’ve notified us within 10 days, there is at least 1/3 of the product left, and it is not a special ordered item. Please read below for all exceptions to this rule.
If we made a mistake we will fix it.
ALL VAPE CARTRIDGE PURCHASES ARE FINAL & NON-REFUNDABLE. THERE ARE NO EXCEPTIONS TO THIS RULE. IF YOU HAVE QUESTIONS, REACH OUT TO CUSTOMER SERVICE AT SUPPORT@BUDZZY.COM BEFORE MAKING YOUR PURCHASE.
For all refund issues pertaining to orders made via Budzzy.com we encourage you to contact us via email at support@Budzzy.com
We do not handle refunds for purchases made at independent retail locations. If you purchased a Budzzy product at a retail location, or through a website other than Budzzy.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.
If a product arrives damaged and unusable you must notify us the day of product arrival via phone or email at support@Budzzy.com. The email must contain your order number and a description of what happened. Be sure to take a picture and send it to support@Budzzy.com with the your order number on the subject line like: DAMAGED PRODUCT – ORDER #(Insert your order number)
In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.